Shipping

Generally orders will leave the store with in 1–2 business days of being placed. However that time may vary slightly during busy time seasons. We ship via USPS and UPS with some exceptions. If you have special shipping needs please list them in the order notes at checkout.

Shipping times vary depending on size of items and location. Economy shipping generally will take anywhere from 2–10 business days once it has left the store while Standard is generally 1-5 business days. Shipping times can not be guaranteed but usually are pretty accurate. 

We will always choose a shipping method with tracking. Once your order has been processed tracking will be emailed to the email you used to place the order. Sometimes tracking can take a few days to upload so if you don't see your tracking update don't be alarmed, it is more than likely en route. If you have questions feel free to reach out.

Once an order has left our store we can not be held responsible for the items. If your package has been mishandled in anyway (lost, stolen, damaged, etc.), we will be more than happy to help you communicate with the shipping company but ultimately the responsibility lies on the one receiving the package.

If you have issues with packages being mishandled please let us know in the order notes at checkout. If you'd like we can add any additional securities such as signature on arrival, hold at shipping facility, etc. Extra shipping costs may incur. 

 

Returns & Exchanges

Return request must be made within 14 days of purchase, and returned to the shop within 21 days for a full refund minus original shipping charges. Refunds will only be issued if items are returned in brand new, unused condition, with all hang tags and packaging. Any cost of return shipping is the customers responsibility.

For exchanges, please return your items for a refund and place a new order at your convenience. We process refunds promptly upon receiving your return. By placing a new order now, it will ensure that you'll get your new item quickly, and that it won't go out of stock.

A return confirmation is required for all returns. Simply email us at info@directiveboardshop.com with your order number and we will respond within 1-2 business days with your confirmation. Please let us know the specific items you wish to return.

To send us your return, use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. Please hold onto this tracking information, as it will be important if your refund is delayed. We cannot be responsible for your return until it is received at our store.

Send your return to:
Directive
65 S. Main St.
Logan, UT 84321

 

Return information will be sent to you via the email address used to place your original order once processed. Refunds are typically processed within 2-3 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!

If you have further questions or concerns please contact us through email at info@directiveboardshop.com, or you can call or text 435-752-0155 during regular business hours. Our store is open Monday—Saturday, 11am—8pm(MTN).

  

Warranties

Many of the products we sell are covered by manufacturer warranties. We suggest you to keep any proof of purchase as it may be needed for warranty. If you have any questions regarding an item you believe is defective please reach out to us. We will do our best to help you facilitate any warranty issues, however the responsibility ultimately will lie on the customer and is between the manufacturer and the consumer.

 

Privacy

We're not interested in selling your info, just selling you the best skateboard and snowboard goods on the planet. Your info is buttoned up real tight, however in the case that your personal info is compromised, we can not be held responsible for any harm caused.