Frequently Asked Questions
"Where are you shipping from?"
We are a skater owned, brick and mortar boardshop located in Logan, Utah. We ship all products from our in store inventory.
"If I purchase a deck, does it come with griptape?"
No. We do not have built in pricing for griptape with our decks to give you more freedom to choose which griptape you would like. Feel free to browse our griptape selection.
"What do I need for a complete skateboard?"
"Will you grip my deck or assemble my complete before shipping?"
We can! Please let us know in your order comments, email or call the store during business hours if you have any special requests for your order. We check every order for comments before we ship them out.
"Why is the deck I received a different color than what was pictured online?"
The stain color of the top and bottom ply may vary from the wood manufacturer. Since the stain colors are unpredictable, we are only able to image one sample deck from the stock. This is used as the image on our site. The color shown online will not always be the color received. For this reason, disclaimers are included in the product description of every deck. We cannot accommodate for desired stain colors.
"What do I need for a complete snowboard?"
You will need a snowboard, bindings, and boots. All the required hardware to set it up will always be included. You will also likely need a jacket, pants, gloves, goggles, a helmet, a base layer, and socks to be comfortable while riding. We have different options for all shapes and sizes of humans, feel free to browse all our Snow Inventory.
"What size snowboard should I buy?"
Ahh yes, the age old question. The length and width of your snowboard will vary depending on your body weight, height, foot size and the type of riding you would like to do. There is a general size chart below to get you started.
We like to base sizing in store more on weight, foot size, and type of riding/skill level.
If you have a mens size 11+ foot we highly recommend getting a wide board. Wide boards will be noted with a (W) after the size. Ex. 162W.
|Rider Height (inches)||Rider Weight (lbs)||Snowboard Size (cm)|
"How long does it take for my order to ship?"
Order processing can vary but usually orders go out within 1-2 business days from when its placed.
"Do you allow returns or exchanges?"
Yes. Please refer to our Returns and Exchanges Policy page for in depth information on how to start the process.
"My order was cancelled right after I placed it, why is that?"
We take security and fraud very seriously, we have measures in place to detect and identify potential fraudulent orders. If your order is cancelled right after you submit it, chances are it's been flagged for fraud. If you email or call the store during business hours we can explain exactly why it was cancelled.
"Are you sponsoring?"
Maybe. Mail us a VHS copy of your sponsor me tape and we will take a peek.
"I have another question..."