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Return/Exchange Policy

Return/Exchange Policy

 

Return request must be made within 14 days of purchase, and returned to the shop within 21 days for a full refund minus original shipping charges. Refunds will only be issued if items are returned in brand new, unused condition, with all hang tags and packaging. Any cost of return shipping is the customers responsibility.

 

For exchanges, please return your items for a refund and place a new order at your convenience. We process refunds promptly upon receiving your return. By placing a new order now, it will ensure that you'll get your new item quickly, and that it won't go out of stock.

 

A return confirmation is required for all returns. Simply email us at info@directiveboardshop.com with your order number and we will respond within 1-2 business days with your confirmation. Please let us know the specific items you wish to return.

 

To send us your return, use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. Please hold onto this tracking information, as it will be important if your refund is delayed. We cannot be responsible for your return until it is received at our store.

 

Send your return to:

 

Directive

65 S. Main St.

Logan, UT 84321

 

 

Return information will be sent to you via the email address used to place your original order once processed. Refunds are typically processed within 2-3 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!

 

If you have further questions or concerns please contact us through email at info@directiveboardshop.com, or you can call or text 435-752-0155 during regular business hours. Our store is open Monday—Saturday, 11am—8pm(MTN).

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