Refund policy
Return / Exchange Policy
HOLIDAY RETURN / EXCHANGE POLICY - All items purchased between November 21st and December 25th will have an extended 2 weeks after Christmas window to return for store credit or exchange. All sale items are still considered final sale.
Returns requests can be made within 10 business days of delivery date for exchange or store credit only. Items returned must be returned in brand new, un-used condition, with all original packaging. SALE ITEMS ARE FINAL SALE and can not be returned or exchanged.
Returns will only be accepted if items are returned in brand new, unused condition, with all hang tags and packaging. Any cost of return shipping is the customers responsibility.
We do not accept returns on sale merchandise. If the price is discounted in anyway (sale items, package discounts, coupon codes, etc.) than it is considered a FINAL SALE and is not eligible for return or exchange.
A return confirmation is required for all returns. Simply email us at info@directiveboardshop.com with your order number and specifics regarding the items you would like to return. We will respond within 1-2 business days with confirmation regarding the return.
For exchanges, please return your items promptly. Once the item has been processed we will issue a store credit at which you can use for the exchange. If there is an item you have in mind for the exchange let us know and we can place a hold on that item for 5 business days to allow time for return shipping.
To send us your return, use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. Please hold onto this tracking information, as it will be important if your return is delayed. We cannot be responsible for your return until it is received at our store.
Send your return to:
Directive
65 S. Main St.
Logan, UT 84321
Return information will be sent to you via the email address used to place your original order once processed. Returns are typically processed within 1-2 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!
For orders outside of the USA, returns are extremely expensive and time consuming due to Duties, Taxes, and Shipping and therefore are not worthwhile for us or you the customer. Thank you for your understanding!
If you have further questions or concerns please contact us through email at info@directiveboardshop.com, or you can call or text 435-752-0155 during regular business hours. Our store is open Monday—Saturday, 11am—8pm(MTN).